Refund Policy

Last updated: June 2026

Pre-order Cancellations

You may cancel a pre-order at any time before the item ships for a full refund. Contact us at hello@lacaph.com to request a cancellation.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@lacaph.com. We will arrange a replacement or full refund.

Change of Mind

Due to the perishable nature of coffee products, we cannot accept returns for change of mind on opened products. Unopened products may be returned within 14 days of delivery for a refund, less shipping costs.

Refund Processing

Refunds will be processed within 5-10 business days to the original payment method. You will receive an email confirmation once your refund has been processed.

Contact

For refund inquiries, email hello@lacaph.com with your order number and reason for return.